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ISO 20000 Certification & IT Service Management

Building a Competitive Edge through Higher Quality IT Services

BUSINESS CHALLENGE

Companies in today’s global economy, no matter their size or industry, depend more and more on technology to promote and deliver their products to the market. This is complicated further by the fast-paced changes in technology. Whether you are an IT outsourcing firm, or a company depending on IT for its back-end and front-end processes, continuously improving the quality of your IT Service Management System with ISO 20000 certification from a trustworthy, independent certification body is essential. And with more and more companies requiring ISO 20000 certification as a prerequisite to signing deals, it is fast becoming obligatory.

SOLUTION

What is ISO 20000?

This globally recognized Information Technology Service Management Standard was inspired from the British Standard BS 15000 model and aligned with the process approach defined by the Office of Government Commerce (OGC)’s IT Infrastructure Library (ITIL). ISO 20000 has been designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, benefiting employees and clients. The ultimate goal being effective overall IT service management, the standard is based on key processes ranging from service level management reporting, budgeting and accounting for IT services, to information security, supplier, incident, change and release management.

What are the key benefits?
ISO 20000 certification helps companies improve and streamline IT processes, boost effectiveness, and ensures a controlled, consistent high-quality delivery of services internally, and externally for extended networks and end-customers. This demonstrates a company’s commitment to upholding a reliable IT service and infrastructure, enhancing employee satisfaction and performance while boosting corporate image.
Other key benefits include:
- Cost reduction through increased productivity
- Leveraging a proven set of best practices
- ISO 20000 is recognized worldwide by the IT industry
- Better alignment between business objectives and IT, reducing risks and improving communication between business areas and IT
- Market advantage through a certificate issued by a recognized independent certification body, Bureau Veritas Certification

WHY CHOOSE BUREAU VERITAS?

Expertise - Bureau Veritas Certification is a worldwide leader with over 80,000 certified companies in more than 100 countries. Recognition - The prestigious information technology Service Management Forum (itSMF) has accredited Bureau Veritas Certification as Registered Certification Body (RCB) for ISO 20000. Additionally, Bureau Veritas Certification is recognized by 35 national and international accreditation bodies. Network - With Bureau Veritas Certification’s strong global network and presence in 100 countries, clients benefit from its in-depth knowledge of local standards, cultures and languages, as well as its international expertise. Mark of global recognition - The Bureau Veritas Certification Mark is a globally recognized symbol of your organization’s ongoing commitment to excellence, sustainability and reliability.

FAQ - FREQUENTLY ASKED QUESTIONS

  • Who is the standard for?

    • Businesses outsourcing IT Services • Companies wanting to ensure a consistent approach from all their IT Service Providers • IT Service Providers wanting to benchmark their IT Service Management • A basis for third party certification • IT Service Providers wanting to demonstrate to internal and external clients their application of consistent and high-quality IT services • Companies aiming to improve the quality of their IT services and increase productivity with cost reductions in IT

  • What standard is used for certification?

    The ISO 20000 family is made up of two parts: - ISO/IEC 20000-1: Specification - ISO IEC 20000-2: Code of Practice. Certification is available in accordance with ISO/IEC 20000-1.

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